Privacy policy - Empower Recovery & Restore Hope

1

Introduction and Scope

OC Wellness Care ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy applies to all information collected through our website (thewellnesscore.org), mobile applications, and any related services (collectively, the "Services").

Important: By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

This Privacy Policy describes:

The types of information we collect
How we use and share your information
Your rights and choices regarding your information
How we protect your information
How to contact us with privacy-related questions

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Information We Collect

We collect several types of information from and about users of our Services, including:

Personal Information

Information that identifies you as an individual or relates to an identifiable individual, such as:

Name, email address, and phone number
Mailing address and contact information
Payment information for donations
Demographic information
Health-related information (with explicit consent)

Non-Personal Information

Information that does not reveal your specific identity, such as:

Browser and device information
Usage data and analytics
IP address and general location data
Cookies and tracking technologies data

How We Collect Information

We collect information through various methods, including:

Collection Method	Types of Information Collected
Direct Interactions	When you fill out forms, make donations, register for programs, or contact us directly
Automated Technologies	Cookies, web beacons, and similar technologies when you interact with our Services
Third Parties	From partners, service providers, and publicly available sources
Public Sources	Information available in public records or that you make publicly available

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How We Use Your Information

We use the information we collect for various business purposes, including:

Primary Uses: We primarily use your information to provide and improve our Services, process your donations, and communicate with you about our programs and initiatives.

Specific Purposes Include:

Service Delivery: To provide our rehabilitation and support services, process donations, and manage volunteer programs
Communication: To respond to your inquiries, send program updates, and provide important service information
Improvement: To analyze usage patterns and improve our Services, content, and user experience
Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights and the rights of others
Marketing: To send information about our programs, events, and fundraising initiatives (with your consent where required)
Research: To conduct research and analysis to better understand community needs and improve our services

Health Information: Any health-related information is collected only with your explicit consent and is used solely for providing appropriate support services and ensuring your safety and well-being.

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Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

Legal Basis	Description	Examples
Consent	You have given clear consent for us to process your personal data for a specific purpose	Newsletter subscriptions, program registrations
Contract	Processing is necessary for a contract with you or to take steps at your request before entering a contract	Volunteer agreements, service provision
Legal Obligation	Processing is necessary for compliance with a legal obligation	Tax reporting, regulatory requirements
Legitimate Interests	Processing is necessary for our legitimate interests or the legitimate interests of a third party	Service improvement, fraud prevention
Vital Interests	Processing is necessary to protect someone's life	Emergency situations, health crises

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Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Payment processors for donation handling
Email service providers for communications
Analytics providers to understand usage patterns
IT and infrastructure providers for technical support

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.

With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

No Sale of Information: OC Wellness Care does not and will not sell your personal information to third parties.

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Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

Our Security Measures Include:

Encryption of sensitive data in transit and at rest
Regular security assessments and vulnerability testing
Access controls and authentication procedures
Secure network infrastructure and firewalls
Regular staff training on data protection
Physical security measures for our facilities

Security Notice: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

In the event of a data breach that affects your personal information, we will notify you and relevant regulatory authorities as required by applicable law.

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Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Retention Periods by Category:

Data Category	Retention Period	Basis for Retention
Donation Records	7 years	Tax and legal compliance
Program Participation	3 years after last activity	Service provision and improvement
Volunteer Information	2 years after last activity	Program management and communication
Website Analytics	26 months	Service improvement and analytics
Health Information	As required by law or consent	Legal requirements and service provision

When we no longer need to retain your personal information, we will securely delete or anonymize it.

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Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Right to Access

You can request copies of your personal information that we hold.

Right to Rectification

You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You can request that we erase your personal information, under certain conditions.

Right to Restrict Processing

You can request that we restrict the processing of your personal information, under certain conditions.

Right to Data Portability

You can request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

Right to Object

You can object to our processing of your personal information, under certain conditions.

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section.

Verification: We may need to verify your identity before processing your request to ensure the security of your information.

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Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information.

Types of Cookies We Use:

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic website functionality and security	Session
Analytics Cookies	Help us understand how visitors interact with our website	2 years
Preference Cookies	Remember your settings and preferences	1 year
Marketing Cookies	Used to track effectiveness of our outreach efforts	90 days

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

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International Data Transfers

OC Wellness Care is based in the United States and processes information primarily in the United States. However, we may transfer your personal information to service providers or partners in other countries.

When we transfer your personal information to other countries, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

International Users: If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

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Children's Privacy

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children under 13 without verification of parental consent, we take steps to remove that information from our servers.

Youth Programs: For our youth prevention and education programs, we collect information only with appropriate parental consent and in compliance with applicable children's privacy laws.

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Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We will let you know via email and/or a prominent notice on our Services prior to the change becoming effective, when required by law.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

OC Wellness Care

1076 E 1st Street Suite A
Tustin, CA 92780
United States
Email: info@thewellnesscore.org

We will respond to your inquiry within 30 days of receipt.